Advanced Technology Training Center (ADTEC) Taiping is entrusted to provide trained talented people. With that, we promise: -

1. All application processes and admission to ADTEC Taiping are made 2 times a year.

CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL JUN) YEAR 2019
Num. Client's Charter Number Accepted Number Processed and Completed Achievement Percentage
1 All application process and admission to ADTEC Taiping is made twice a year. (Student Management & Training Division)
127 (DTK)
184 (DKM)
127 (DTK)
184 (DKM)
100%

2. Review of the entry decision is made 3 weeks before the semester starts.

CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL JUN) YEAR 2019
Num. Client's Charter Number Accepted Number Processed and Completed Achievement Percentage
2 Admission decision review is done 3 weeks before training begins. (Student Management & Training Division)
127 (DTK)
184 (DKM)
127 (DTK)
184 (DKM)
100%

3. All claims including bills payment will be settled within 14 days.

CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL JUN) YEAR 2019
Num. Client's Charter Number Accepted Number Processed and Completed Achievement Percentage
3 All claims including bills payment will be settled within 14 days. (Finance department) 35 35 100% 

4. Respond to all inquiries and complaints within 24 hours.

CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL JUN) YEAR 2019
Num. Client's Charter Number Accepted Number Processed and Completed Achievement Percentage
4 Respond to all inquiries and complaints within 24 hours. (PP-BPPL)
inquiries
(78)
complaints
(0)

inquiries
(78)
complaints
(0)
100%

5. Respond to all customer complaints within 14 working days from the date the complaint is received and 7 days from the receipt of
information from third parties.

CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL JUN) YEAR 2019
Num. Client's Charter Month Number Accepted Number Processed and Completed Achievement Percentage
5 Respond to all customer complaints within 14 working days from the date the complaint is received and 7 days from the receipt of information from third parties. (PP-BPPL) Until Jun 2019 0 0 100% 
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